FAQ/Shipping

Can I change or cancel my order?

If you wish to change or cancel your order, you may do so up 12 hours after placing your order. After 12 hours has passed, your order will be placed in the processing queue and cannot be cancelled at this point. 

When will I receive my item(s)?

All items should be received within 5-12 business days (Canada & USA Only) from when the shipment is picked up by our courier. 

International orders (outside of Canada or USA) will take 7-20 business days depending on your location. If your order takes more than 30 business days to arrive (from the date of shipment) please contact us. 

FOR CANADA:

Standard Shipping: 7-12 Business Days

FOR USA ONLY:

Standard Shipping: 7-10 business days 
Priority Shipping: 5-7 business days

Do you deliver products Internationally?

Yes we deliver worldwide. Please proceed through our checkout to see the shipping costs to your location.

When will my item ship?

All items are subject to a handling period before they are dispatched. Orders leave our facility within 3-5 business days of payment. We will notify you by email when your items have been shipped out from our facility. 

How secure is my personal information?

CloudSlides adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.